Refund Policy

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@artistrydentalgroup.com 

Place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Attn: Returns (ArtistryDentalSupplies)
Address to: Artistry Dental Lab Sdn Bhd 4th Floor, The G Building, Jalan Bundusan, 88300, Kota Kinabalu, Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund/return has been processed.

Exceptions

The following items cannot be returned or exchanged:
Disposables
Opened Materials
Used Materials
For defective or damaged products, please contact us at the customer service number below to arrange for a refund or exchange.

PLEASE NOTE

Proof of Damaged or Improper Stock to be sent to support@artistrydentalgroup.com with Title “Request Returns/Refunds” with photo evidence of Damaged Goods